Delivery and Returns
We ship our UK orders with Royal Mail’s Special Delivery Service, which is insured and reliable. Please make sure that there is someone available to sign for the parcel. You will be emailed a notification including a tracking number once your order is sent. Delivery times are between 1-3 working days* unless otherwise specified on the product page.
EU & REST OF THE WORLD
This service is charged at £11
For international orders, we ship using Royal Mail’s international signed for service or Airsure, which ships to most countries. It may require a signature upon arrival. Delivery times are 4-14 days. You will be emailed a tracking number for your parcel once sent.
IMPORT DUTIES AND TAXES
For shipping outside of the UK there may be certain import duties, taxes or clearances fees applied to the parcel when entering your country. Please contact your local authorities to obtain the correct information on any applicable charges.
*Our working hours are Monday – Saturday 11am - 6pm. If the product is in stock we will ship it immediately.
Alternatively you can collect your parcel from our London shop - 13 Rugby Street, WC1N 3QT.
For urgent or same day deliveries please email us your request to firstname.lastname@example.org
RETURNS & EXCHANGES
We will do our very best for you to be happy with our products, but if you are not fully satisfied we can offer an exchange within 28 days or a full refund within 7 days of receipt of your order providing the piece is received in the same condition it was sent to you and its visible tag intact and still in place. However we do not accept the return or exchange of earrings. You will cover the postage charges and we recommend that you use a tracked service such as Royal Mail’s Special Delivery Service as we cannot be held responsible for loss in the post. Email us your request and we will be in touch with how to proceed. email@example.com alternatively you can call us on +44 (0)2074047070